Technical customer service & machines
Our technical service team works alongside your workshop and installation crews, from the first system training through to resolving complaints on site. You gain practical know-how on the systems you fabricate, so that elements are built and installed as the system specification requires.
What our technical service covers
Six areas of support for your workshop and installation teams.
System training at your premises
Theoretical instruction on the systems you fabricate, delivered where your team works.
- Windows, doors and sliding systems
- Workshop fabrication and installation
- Schüco tools, gaskets and accessories
Fire protection training
A core focus of our training, covering fire protection systems from workshop to site.
- Fabrication in the workshop
- Installation on site
- Delivered at your premises
Joint planning, fabrication and installation
Where a project requires it, our technicians plan, build and install elements with your team.
- Joint planning of elements
- Building systems together in your workshop
- Support during installation
Complaint handling
Each complaint is assessed where it arises, so the cause is identified in context.
- Project-related complaints on site
- Product-related complaints in the workshop
- Coordinated replacement of defective items
Special constructions and testing
Detailed technical planning for constructions beyond standard system solutions.
- Detailed technical planning
- Support throughout the project
- Preparation for testing to EN standards
Workshop planning, tools and machines
Advice for setting up or expanding a workshop, from layout to equipment.
- Workshop planning and tool selection
- Instruction and commissioning of smaller machines
- CNC machining centres coordinated with Schüco
Machines: clear responsibilities from delivery to operation
You keep one point of contact while each step is handled by the team best placed to do it.
Smaller machines and tools
Handled by the ALUKÖNIGSTAHL technical service
- Advice on tool and machine selection
- Commissioning at your premises
- Instruction of your operators
CNC machining centres
Coordinated by ALUKÖNIGSTAHL, carried out by Schüco
- Process coordinated by ALUKÖNIGSTAHL
- Installation by Schüco specialists
- Operator instruction by Schüco
Support at every stage of your work
From setting up your workshop to resolving issues after installation.
Workshop set-up
Advice on layout, tools and smaller machines.
- Workshop planning
- Tool selection
- Machine commissioning
Planning
Technical input for special constructions.
- Detailed planning
- Special constructions
- Test preparation
Fabrication
Instruction and joint work in your workshop.
- System training
- Fire protection training
- Product-related complaints
Installation
Support on site, during and after installation.
- Installation support
- Joint installation
- Project-related complaints
Who This Service Is For
Technical support for the teams that turn profile systems into finished elements.
Fabricators
Workshop and installation teams working with the systems we supply.
- System and fire protection training
- Support in the workshop and on site
- Workshop planning and machines
Related Architectural Systems
Our consulting services support projects using these architectural systems and product categories.
AKS Workspace
Your digital workspace. Everything in one place.
Access technical documentation, drawings, digital tools and valuable resources to support your daily work. All in one central platform, designed to make your projects easier and more efficient.
- AKS TechDoc
- Software access
- Training material